Privacy Policy

MarketMotion Studios ("we", "us", or "our") is an Australian digital studio located at Essendon, Melbourne, VIC. We are committed to protecting the privacy of individuals who interact with our website at marketmotionstudios.com.au and use our services.

This Privacy Policy explains how we collect, hold, use, and disclose personal information. It is framed around our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

By using our website or submitting information to us, you agree to the collection and use of your information in accordance with this policy.

We may collect the following personal information:

• Contact details — your name, email address, and phone number when submitted via our contact form or other enquiry channels.
• Message content — any details you include in your enquiry or message, such as project type or description.
• Technical data — information collected automatically when you visit our website, including your IP address, browser type and version, device type, operating system, referring URLs, and pages visited. This data is collected via analytics tools and is generally not linked to your identity unless you also submit a contact form.

We only collect personal information that is reasonably necessary for our functions and activities.

We collect personal information in the following ways:

• Directly from you — when you complete and submit our contact form, book a call, email us, or otherwise communicate with us.
• Automatically — via cookies, log files, and third-party analytics tools (such as Google Analytics) when you browse our website. See Section 5 for more detail on cookies.

Where it is reasonably practicable to do so, we will collect personal information directly from you.

We collect and use personal information for the following purposes:

• To respond to your enquiries and communicate with you about our services.
• To provide quotes, proposals, and the services you have requested.
• To manage our business relationship with you as a client or prospective client.
• To improve our website, services, and customer experience.
• To comply with legal obligations.

We will not use your personal information for any purpose that is incompatible with the primary purpose for which it was collected, except where you have consented or where otherwise permitted by law.

Our website uses cookies — small text files placed on your device — and third-party analytics tools to help us understand how visitors use the site.

We use Google Analytics to collect anonymised information about website traffic, including pages visited, time spent on the site, and general geographic location. Google Analytics may set its own cookies. Information collected through Google Analytics is governed by Google's own privacy policy.

We may also use other analytics or tracking technologies (such as Google Ads conversion tracking) to measure the effectiveness of our advertising.

Controlling cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please be aware that disabling certain cookies may affect the functionality of parts of our website. For guidance, refer to your browser's help documentation or visit aboutcookies.org.

We do not sell, rent, or trade your personal information to third parties.

We may share personal information with trusted third-party service providers who assist us in operating our business and website, including:

• Website hosting and infrastructure providers
• Email and communication service providers
• Analytics and marketing platforms
• Scheduling and calendar tools (e.g. for booking discovery calls)
• Database and cloud storage providers

These providers are only given access to personal information as necessary to perform their services on our behalf and are expected to handle it in accordance with applicable privacy laws.

We may also disclose personal information where required or permitted by law — for example, in response to a court order or government authority.

Some of the third-party service providers we use (including hosting, analytics, email, and scheduling tools) may store, process, or transfer personal information outside of Australia — for example, in the United States, the European Union, or other jurisdictions.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle it in a way that is consistent with the Australian Privacy Principles, in accordance with APP 8 of the Privacy Act 1988 (Cth).

By using our website and submitting personal information, you acknowledge that your information may be transferred to and stored in countries outside Australia.

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include the use of secure servers, encrypted connections (HTTPS), and access controls.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by law (such as for tax or legal records).

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

Under the Australian Privacy Principles, you have the right to request access to personal information we hold about you, and to ask us to correct that information if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To make a request, please contact us at info@marketmotionstudios.com.au. We will respond to access and correction requests within a reasonable timeframe. In some cases we may need to verify your identity before fulfilling a request.

We may decline access in limited circumstances permitted by law, and will provide written reasons if we do.

If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or this policy, you may make a complaint by contacting us at:

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Our website may contain links to external websites operated by third parties. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on this page with an updated effective date at the top. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: